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FAQs for Owners


I want to spacebank my time. Should I contact RCI or my reservations department first?
How do I pay my maintenance fee/annual assessment early when I haven't received a bill?
I own at Summit or Eagle Trace and even though it is May 2013, I am calling now to get my week assigned for 2013 - how could Summit be totally booked?
I own at Summit, I pay my fee every year in January and can never get a summer week - what can I do differently next year?
I own at Eagle Trace on the hill but last year I got assigned a unit in the valley - Why?
I want to let a friend use my week. Can I give him/her my confirmation and send them up?
I have two reservations through RCI to arrive on the same date. How can I be sure the units are together?
I have a reservation through RCI and have been assigned a partial kitchen. Is there any way that I can switch to a full kitchen?
I have reservations through RCI in two consecutive weeks but for two different units. Can I stay in one unit for the two weeks? 
How do I find out how much a Massanutten timeshare is really worth?
How can I find information about selling my timeshare? 
Where do I get my permanent resort ID card?
Do I need my Resort ID to receive discounts and enter the recreation areas?

 

I want to spacebank my time. Should I contact RCI or my reservations department first?

Always contact your reservations department first to be sure that your fees are up to date and that you have all the information you need to spacebank successfully on the first try.

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How do I pay my maintenance fee/annual assessment early when I haven't received a bill?

Please refer to the Unit Information page for the most current amount. You can also contact us at (540) 289-4911. If the upcoming year's fee has not yet been determined, simply pay the amount of last year's fee. If there is an increase we will bill you later for that increase. If an increase does occur and you have already received your reservation - your reservation is not changed, unless you fail to pay the increase amount when it is due.

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I own at Summit or Eagle Trace and, even though it is May 2013, I am calling now to get my week assigned for 2013 - how could Summit be totally booked?

Your ownership states that you purchased the right to request a week's vacation on a space-available basis. During the first 5 months of the year we have a lot of units go unrequested. Each unit that stands empty represents an owner who called too late. To avoid this situation always call before the end of January each year - the earlier the better in fact!

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I own at Summit, I pay my fee every year in January and can never get a summer week - what can I do differently next year?

Owners can pay their fee up to two years in advance and many do just that in order to be the first to request holiday or summer weeks. By the time the maintenance fee bill for next year's usage is sent in mid-November of the current year, the summer space for the next year is already booked. You need to pay the fee and request your summer week by summer of the year before.

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I own at Eagle Trace on the hill but last year I got assigned a unit in the valley - Why?

If you own at Eagle Trace you own at both locations. You are certainly allowed to limit yourself to hill units by only accepting a unit number of between 176 and 253. Keep in mind that the hill units are the first to book up for each week. If a hill unit is what you really want, you may need to call earlier. To ensure your having a unit up on the hill - make sure that you have a Saturday-to-Saturday unit numbered between 176 and 253.

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I want to let a friend use my week. Can I give him/her my confirmation and send them up?

NO. You must let the resort know, in writing, in advance of your friend's arrival. The notification must include your signature.

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I have two reservations through RCI to arrive on the same date. How can I be sure the units are together?

If you contact our Reservations office prior to your arrival, they will work with you, based on availability. You may contact reservations by calling at (540) 289-4912 Monday - Friday 9am - 5pm or email anytime. This also applies if you are planning to visit for two or more weeks.

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I have a reservation through RCI and have been assigned a partial kitchen. Is there any way that I can switch to a full kitchen?

In the rare event that there are some full kitchen vacancies at the time of check-in, it may be possible to switch. There may be an upgrade fee for such a transaction.

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I have reservations through RCI for two consecutive weeks but for two different units. Can I stay in one unit for the two weeks?

We do our best to allow you to stay in the same unit for two weeks. This is handled on a case-by-case basis. You will need to contact the resort's reservation manager at (540) 289-4906 or etres@massresort.com.

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How do I find out how much a Massanutten timeshare is really worth?

Since a timeshare is a vacation property, the value does not increase or decrease. Therefore, the price that you paid for the property is how much the property is worth.

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How can I find information about selling my timeshare?

The resort does not offer a resale program. Therefore, in order to sell a property you would need to do so on your own by contacting a real estate agency, a resale company or putting an advertisement on the Internet or newspaper. We have found that many people have been able to sell their property through word-of-mouth to friends, relatives, business associates or acquaintances.

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Where do I get my permanent Gold Card photo ID?

Gold Card IDs are made at the ID center in the Woodstone Activities Building 9 a.m. - 5 p.m. daily including weekends. Holiday hours may vary.

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Do I need my Gold Card to receive discounts and enter the recreation areas?

YES - You must carry your valid Gold Card with you in order to receive Gold Card discounts and to enter any of the recreation areas.

Non Gold Card overnight owners and other overnight guests will receive a rec pass at check-in to enter our recreation areas.

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